Refunds and Returns Policy

As a family owned and managed company, we are committed to selling only quality products and we want you to be completely satisfied with any purchases that you make from Ribstore, so, if you are not satisfied with your purchase then we are here to put things right for you:

Damaged or Faulty Goods?

If you receive any damaged or faulty goods then please fully complete a Returns/Exchange Form and return with the goods within 28 days following the day of delivery, in order to obtain a like-for-like exchange or full refund.

Exchanges or Refunds?

If the goods are not damaged or faulty but you wish to exchange or refund your purchase, then you may do so up to 28 days following the day of delivery, providing that:

• Please complete a Returns/Exchange Form and return the correctly completed form with the goods – if this form is incomplete then this may delay your exchange or refund
• The item(s) must be returned with the unopened, original and un-damaged packaging.
• You return the goods to us at your own cost and risk.
• You accept that in very limited cases, we reserve the right to charge a re-stocking fee of up to 25% - please note that this is only levied in exceptional circumstances e.g. items that we do not ordinarily stock.

European return requests

Products which are made to order, bespoke/custom, special orders or with a short shelf life are exempt from being returned.

In the footer, click on "Request a Return".

• Sign in to your account
• In the "Email" field, enter your email address, and then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.
• Click "Request return" for the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Your Consumer Rights

Our Refunds & Returns Policy does not affect your statutory rights. You have a statutory right to cancel your purchase at any time by notifying us by e-mail info@ribstore.co.uk either before or up to 7 working days (i.e. excluding Saturdays, Sundays and Public Holidays) following the day the goods are delivered. In all cases, the goods must be returned in an 'as new' condition.

We will process the refund due to you as soon as possible but in any event this will not exceed 30 days following the day that you provided us with notice of your cancellation. We will refund the price of the goods in full, excluding the cost of sending the goods to you. However, you will be responsible for the cost, and the risk, of returning the item to us.